Join us!

If you’re ready to start the next chapter in your career journey, you’ve come to the right place. We’re always happy to hear from people who are eager to learn and grow, and share our values. 

About the role

FutuCare is Futurice’s model for ensuring continuity, support and continuous development of in-production systems. It offers a 360 view to projects, technologies and architectural solutions developed by Futurice’s highly skilled teams in recent years. We have a team of over 60 people and we work in smaller teams of 4-8 people. FutuCare team operates globally, but team members are mainly from Helsinki and Tampere. 

Futurice’s awesome and skilled community together with the FutuCare team having one of the highest engagement scores at Futurice is surely something you don’t want to miss.
As a FutuCare Service Lead, your role consists of leading a team and its service portfolio, acting as a service facilitator towards clients and maintaining strong client relationships. The typical team consists of Service Lead and 4-8 developers, handling 3-6 maintenance/development projects together. With your team you actively identify how the solution could be improved and developed to provide our clients with best in class solutions and service maintainability.

Service Lead takes care of things like staffing, contracts and invoicing. You will also make sure our service quality and customer satisfaction are flourishing. The Service Lead works closely with our LiveOps and Service Desk, so a strong understanding of and experience with these functions is highly valuable. Depending on your background and desires, you may also participate in hands-on technical development activities together with your team, or participate in new customer sales or work as a consultant in customer projects to later onboard them seamlessly to FutuCare.

…and the role has a lot to offer! As our Service lead, you get an opportunity to e.g. deepen your skills in project & account management, learn new technologies, technical environments and ways of working and get to know various different client organizations and their businesses. You can make your mark in developing FutuCare Ways of Working with the team and make an impact!

Recipe for success

Are you able to empower your team to define outcomes, understand customers’ problems and find solutions together? If you do, you have the perfect starting point for this role!

You have a strong desire to take a key role in the client interaction, facilitate our services and build long-lasting client relationships. Having a strong focus on team building, you have good team leading and prioritization skills. You dearly cherish good communication both with the team and the client. In addition, the recipe for success includes:

• Prior experience of application life-cycle management

• Understanding what it takes to develop and operate modern web/cloud-based in-production systems

• Experience / understanding of ITIL

• Value and practice good communication - you should be fluent in at least English and Finnish

Most importantly: you’re a damn nice person to work with. It's crucial that your mindset is a match with Futurice family's proactive and get-things-done attitude.

We are growing fast, and setting up a future way to handle services in production. If you want to be part in defining what Managed services would be like in a modern environment, apply now! We have a great framework, but there is still room for you to leave your mark.

Futurice offers you

Besides our overall cultural and organizational model, we support your growth as a professional. As an agency, we have a versatile portfolio of projects, and we solve different kinds of problems that require different kinds of tools. For you, this means the chance of a lifetime to pursue your learning goals and broaden your skill set. You will be inspired and supported throughout your journey, as our aspiration is to be the Ultimate Learning Platform for your career. On top of this, you get the opportunity to work with the most motivated and multi talented forces in development, design and strategy.

In addition, we listed here some of the perks we offer:

• Futurice Hybrid Work Model
• Free choice of laptop, phone, tablet, headphones and other work gear
• Sports and lunch benefit
• Futurice's clubs for free-time activities
• Learning events
• Certification programs

Compensation

Your complete compensation package will be discussed in detail during the recruitment process. Our salary model is designed to offer a range of levels based on three factors: skills, responsibilities and impact. We are dedicated to fostering an inclusive and supportive work environment where every employee has the opportunity to thrive and advance in their career and become better versions of themselves.

During the initial interview round, we will discuss the salary range for this position. We offer a fixed salary with the possibility of performance-based bonuses and additional benefits. For this role, the on-target compensation varies between 3528-6054€ on a monthly basis depending on the career level.

Next steps

If this sounds like the opportunity you’ve been looking for and are ready to take the next step, please submit your application.

Our application form is about as easy as it gets. All you need to do is enter your contact information and upload your attachments. We’d love to see a CV, and a few lines about yourself and why you want to join Futurice. You can also submit links to your LinkedIn and/or GitHub profile or your portfolio, as well as share other attachments relevant to the application.

After we receive your application, we will reach out to you. Those selected for the interview phase can look forward to an initial discussion that will help us get to know you better, and you to get more info about life at Futurice. This is followed by an in-depth talk with your potential future colleagues to dive deeper into your professional skills. Finally, there’s a general chat to discuss things like your potential future projects. It is also worth mentioning that reference calls are an integral part of our recruitment process.

How we work

Ever since Futurice was founded, we’ve been committed to offering a workplace people will genuinely enjoy coming to every morning, Mondays included. We’ve put tons of effort into fostering a healthy and welcoming company culture combined with fair and competitive salaries as well as perks that improve the wellbeing of each Futuricean – take a look here to learn more, check our Culture handbook 2.0. Each of our offices also adds its own unique vibe and flavor into the mix. Learn more about our offices here!

At Futurice, new joiners are not expected to fit into a specific mold – people are free to come as they are, regardless of their background. We believe there’s power in perspectives and consider diversity an important part of our success. You can learn more about our DE&I commitment and efforts here.