Join us!

We’re always happy to hear from people who are eager to learn and grow, and share our values. Read more about the role and apply by April 12th at the latest.

About the role

The VP, Customer Experience Solutions leads Futurice Nordic’s customer experience service line in the region, with a focus on creating AI-native, data-driven digital products and services. This role helps organizations design experiences that are not only usable and beautiful, but adaptive, personalized, and continuously improving through data and AI. The role sits at the intersection of customer insight, design, data, and technology. You will be part of the Nordic Leadership team.

Key Responsibilities

Service Line Leadership

• Shape and evolve services around customer experience strategy, AI-native digital products, service design, and intelligent interfaces.

• Define how data, AI, and personalization are embedded into experience design, not added as afterthoughts.

• Ensure a strong point of view on hyper-personalization, experimentation, and experience optimization at scale.

• Align regional offerings with group-level experience, data, and AI capabilities.

Client Impact and Delivery

• Lead customer experience engagements that combine qualitative insight with data-driven understanding of user behaviour.

• Help clients design and build digital products and services that leverage AI for personalization, recommendation, and adaptive journeys.

• Translate customer and business needs into scalable experience architectures, design systems, and product roadmaps.

• Balance innovation with responsibility, ensuring ethical and inclusive use of data and AI in customer experiences.

Leadership and Collaboration

• Member of the leadership team, responsible for driving and scaling the Nordic business and leading Nordic level strategic initiatives.

• Lead multidisciplinary teams across design, product, data, and engineering.

• Work closely with domain and account teams to embed CX and product thinking into broader transformation and platform initiatives.

• Foster tight collaboration between designers, data specialists, and technologists.

Thought Leadership and Growth

• Champion Futurice’s perspective on AI-enabled customer experience and digital products.

• Support sales and client growth by articulating the value of experience-led, AI-driven differentiation.

• Contribute to external thought leadership through talks, writing, and community engagement.

Desired Background and Skills

• Strong leadership background in customer experience, digital products, service design, or software engineering within complex organizations or consulting environments.

• Proven experience leading end-to-end digital products or services, from discovery and concept through delivery, launch, and continuous improvement.

• Solid understanding of how data and AI shape modern customer experiences, including personalization, recommendation systems, experimentation, and adaptive interfaces.

• Experience working with cross-functional teams that combine design, product management, data, and engineering.

• Familiarity with modern digital product architectures, design systems, and platforms that support scalable and consistent experiences.

• Understanding of responsible and ethical use of data and AI in customer-facing products, including privacy, transparency, and inclusion considerations.

• Strong client advisory skills, with the ability to engage senior stakeholders and frame experience investments in business terms.

• Commercial mindset with the ability to connect client needs, value creation, and delivery outcomes.

• Ability to balance creative ambition with delivery realities, making thoughtful trade-offs when needed.

• Excellent communication and storytelling skills, able to articulate complex experience, data, and AI concepts in clear, human language.

• Curiosity and learning mindset, with an interest in emerging experience paradigms, AI-native products, and new interaction models.

Futurice offers you

At Futurice, we support your growth as a professional and as a person. You’ll work on a diverse portfolio of projects with motivated, multi-talented colleagues across technology, design, and strategy.

Our client portfolio is diverse, offering a variety of challenges and problem spaces that give you room to explore new areas and develop your skills in meaningful ways.

In addition, we offer:

• A hybrid work model

• Free choice of work equipment (laptop, phone, accessories)

• Sports and lunch benefits

• Futurice clubs and community activities

• Learning events and certification programs

Compensation

Your complete compensation package will be discussed in detail during the recruitment process. Our salary model is designed to offer a range of levels based on three factors: skills, responsibilities and impact. We are dedicated to fostering an inclusive and supportive work environment where every employee has the opportunity to thrive and advance in their career and become better versions of themselves.

During the initial interview round, we will discuss the salary range for this position. We offer a fixed salary with the possibility of performance-based bonuses and additional benefits.

Next steps

If this sounds like the opportunity you’re looking for, please submit your application by April 12th at the latest.

Our form is simple: share your contact details and upload your attachments. We’d love to see your CV and a few lines about yourself and why you want to join Futurice. You can also include links to your LinkedIn, GitHub, or portfolio or any other materials you find relevant.

After we receive your application, we’ll be in touch. If you move forward, the process includes an initial conversation to get to know each other, a deeper discussion with future colleagues about your skills, and a general chat about potential projects. Reference calls are also a standard part of our recruitment process.

What’s it like to work here

Ever since Futurice was founded, we’ve focused on creating a workplace people genuinely enjoy, Mondays included. We’ve built a welcoming culture where trust, kindness, and well-being matter as much as great work. Our atmosphere is open and warm, whether you’re in the office or working remotely. You’ll quickly feel part of the community where coffee chats, virtual fikas, or after-work hangouts happen naturally.

Because our culture is shaped by all of us, every day, you’ll have an opportunity to influence how we work, connect, and evolve as a community. Across countries, teams, and time zones, everyone brings their own character, helping shape how we work, connect, and evolve together.

At Futurice, new joiners aren’t expected to fit into a mold. Come as you are, whatever your background. We believe in the power of different perspectives, and diversity is a key part of our success at delivering customer value when they trust us with some of their most challenging and inspiring challenges. You can read more about our DE&I commitment here.