Join us!

We’re always happy to hear from people who are eager to learn and grow, and share our values. Read more about the role and apply by 1.6.2026

About the role

Futurice has just completed a multi-year transformation of its operational systems landscape. As we transition from project mode to a steady-state operating capability, we are looking for a senior leader to take full ownership of our platform.

As an AI and Data first business, we expect our Operations function to lead by example. As the Head of Business Applications, you will make Futurice operate as an AI-native company internally using automation and agentic AI to remove friction, surface real-time insights, and allow us to operate at a higher velocity than our size alone would suggest.

You actively use AI tools in your daily work and know how to apply them to business operations pragmatically. You have a bias for velocity and prefer agile, frequent improvements over "big-bang" programs, balancing speed with quality and cost. We hope that you translate effortlessly between business stakeholders, architects, and external partners, even when making decisions with imperfect information. In addition, you are commercially driven and view licensing and vendor relationships as strategic levers, not administrative tasks.

You bring a senior leadership perspective and your mission and first-year priorities would be to establish the operating model and define governance, intake processes, and vendor management to move us cleanly into a sustainable "run-and-evolve" mode. You translate platform investments into measurable business outcomes like improved sales velocity, staffing utilization, and project margin visibility. Additionally, you make Operations AI-native by building a portfolio of AI use cases (e.g., Agentforce, Claude-style assistants) that reduce manual work and put insights directly into the hands of our leadership.

Reports to: Chief Operating Officer (COO)

Location: One of our offices in Helsinki, Stockholm, or Munich (hybrid). Occasional travel to other Futurice locations. Please kindly note that, at this time, we are unable to offer relocation opportunities, or we will need to be highly selective in considering such requests.

Key Responsibilities

In this position you

• Take end-to-end accountability for Salesforce, Certinia, and NetSuite (operational). You’ll own the roadmap, architecture, and budget while balancing technical debt with business growth.

• Lead governance forums to prioritize demand across sales, finance, and delivery. You’ll act as a strategic translator between technical trade-offs and executive goals.

• Lead and grow the in-house team while executing a "make-or-buy" strategy for external partners and managed services.

• Drive the internal AI agenda (e.g. Agentforce and Claude-style assistants) to automate workflows and shorten cycle times. You also establish AI governance and champion self-service analytics.

• Partner with IT to ensure secure APIs and strict adherence to GDPR, ISO27001, and TISAX standards.

• Track business KPIs (utilization, margin visibility) to demonstrate platform ROI and drive continuous improvement in agility and UX.

What helps you succeed in this role

• 5–10+ years experience in Business Tech/Operations, including "Head of" or Lead roles within professional services or consulting.

• Deep and hands-on platform expertise and credibility in Salesforce and Certinia (FinancialForce), with a clear understanding of the Sales-to-Invoicing lifecycle.

• An AI-First Mindset: A proven track record of deploying AI features (Einstein, Agentforce, LLMs) and agentic workflows to drive operational efficiency.

• Experience managing SaaS portfolios post-implementation, including vendor licensing, roadmap ownership, and executive-level prioritization.

• Collaborative Leadership skills and ability to lead expert teams and manage outsourced partners effectively across a multi-region environment.

• Professional fluency in English. Additionally Finnish, Swedish, or German skills are a plus.

Nice to have

• Experience in leading the transition from a major implementation project to a steady-state "run" function.

• Exposure to data and analytics tooling (CRM Analytics, Power BI, Tableau) and AI-assisted self-service analytics.

Futurice offers you

At Futurice you will join an internationally recognized, employee-friendly consultancy with a strong culture of trust, transparency and continuous learning. You will work directly with the COO and the wider Leadership Team on a portfolio of platforms that is core to how Futurice runs. We offer competitive senior leadership compensation, a flexible hybrid working model, and the opportunity to shape a critical function from the foundations up.

You’ll get a thorough local and global onboarding, plus your very own Futubuddy to support you throughout your journey with us. And to top it off, you’ll have the chance to join our Onboarding Camp.

Compensation

Your complete compensation package will be discussed in detail during the recruitment process. Our salary model is designed to offer a range of levels based on three factors: skills, responsibilities and impact. We are dedicated to fostering an inclusive and supportive work environment where every employee has the opportunity to thrive and advance in their career and become better versions of themselves.

During the initial interview round, we will discuss the salary range for this position. We offer a fixed salary with the possibility of performance-based bonuses and additional benefits.

Next steps

If this sounds like the opportunity you’re looking for, please submit your application by 1.6.2026.

Our application form is about as easy as it gets. All you need to do is enter your contact information and upload your attachments. We’d love to see a CV, and a few lines about yourself and why you want to join Futurice. You can also submit links to your LinkedIn, as well as share other attachments relevant to the application. After we receive your application, we will reach out to you. Candidates moving forward can expect an initial conversation to get to know each other better, followed by a more in-depth discussion focusing on your professional skills. The final stage is a general chat with the team. Please note that reference calls are also an important part of our recruitment process.

What’s it like to work here

Ever since Futurice was founded, we’ve focused on creating a workplace people genuinely enjoy, Mondays included. We’ve built a welcoming culture where trust, kindness, and well-being matter as much as great work. Our atmosphere is open and warm, whether you’re in the office or working remotely. You’ll quickly feel part of the community where coffee chats, virtual fikas, or after-work hangouts happen naturally.

Because our culture is shaped by all of us, every day, you’ll have an opportunity to influence how we work, connect, and evolve as a community. Across countries, teams, and time zones, everyone brings their own character, helping shape how we work, connect, and evolve together.

At Futurice, new joiners aren’t expected to fit into a mold. Come as you are, whatever your background. We believe in the power of different perspectives, and diversity is a key part of our success at delivering customer value when they trust us with some of their most challenging and inspiring challenges. You can read more about our DE&I commitment here.